Refund & Return Policy

Effective Date: August 12, 2026

At siniGang, we want you to feel confident when shopping with us. Please read our refund and return policy carefully before placing an order.

1. Return Eligibility

We accept eligible returns within 14 days of delivery.

To be eligible for a return, the item must:

• Be unworn and unwashed.
• Be in its original condition.
• Have all original tags attached.
• Be free from stains, odors, pet hair, makeup, or other signs of use.
• Be returned with the original packaging when reasonably possible.
• Include your order number or proof of purchase.

Items that do not meet these requirements may be denied a return or refund.

2. Non-Returnable & Final Sale Items

Certain products are not eligible for returns or exchanges, including:

• Items marked Final Sale.
• Customized or personalized products.
• Gift cards.
• Items that have been worn, washed, altered, or damaged by the customer.
• Items with removed or missing tags.
• Items showing signs of use or wear.
• Items purchased through a promotion that specifically states they are non-returnable.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photos or videos showing the damage, defect, or incorrect item.
• Photos of the packaging when applicable.

If approved, siniGang may provide a replacement, store credit, or refund. If the issue was caused by an error on our part, we will cover reasonable return shipping costs.

4. Exchanges

We currently do not offer exchanges.

If exchanges are available, the item must meet all return eligibility requirements. Exchanges are subject to product availability.

If the requested item is unavailable, we may offer store credit or a refund instead.

5. Return Shipping

Customers are responsible for the cost of shipping returned items to siniGang. Return shipping costs are non-refundable unless the return is due to an incorrect, damaged, or defective item received.

If siniGang sends you the wrong item or your item arrives damaged or defective, please contact us within 7 days of delivery. If your return is approved, siniGang will provide instructions for returning the item and cover the reasonable return shipping cost.

We recommend using a tracked shipping service when returning an item. siniGang is not responsible for returned packages that are lost or damaged during transit.

6. Refund Process

Once we receive your returned item, we will inspect it to determine whether it meets our return requirements.

If your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

If your return is rejected, we will notify you and explain the reason.

7. Partial Refunds

In certain circumstances, only a partial refund may be issued, including when:

• An item has been used or damaged after delivery.
• The item is returned with missing components.
• The item does not meet the original condition requirements.
• The item has signs of wear or alteration.

8. Order Cancellations

Orders may be canceled before they are processed or shipped by contacting us as soon as possible. If you need to cancel your order, please contact siniGang within 24 hours of placing your order at sinigangstyle25@gmail.com.

Once an order has been processed or shipped, cancellation may no longer be possible. In this situation, you may need to wait until the order is delivered and submit a return request if the order qualifies under this policy.

9. Refused or Undeliverable Packages

If a package is returned to us because it was refused, an incorrect address was provided, or the package was otherwise undeliverable, the customer may be responsible for the original shipping cost and any applicable return shipping fees.

Any remaining refund will be processed after the package is received and inspected.

10. Lost or Stolen Packages

Once an order has been confirmed as delivered by the shipping carrier, siniGang is generally not responsible for packages that are lost or stolen after delivery.

If your package is marked as delivered but you cannot locate it, we recommend checking with household members, neighbors, your building's management, and the shipping carrier.

11. International Orders

Customers placing international orders are responsible for any applicable customs fees, duties, taxes, or other charges imposed by the destination country.

These fees are generally non-refundable.

International returns must follow the same eligibility requirements outlined in this policy. Customers are responsible for return shipping unless the return is due to an error or defective product on our part.

12. Refund Exceptions

In exceptional circumstances, siniGang may approve a refund or other resolution outside the standard requirements of this policy. Such exceptions are considered on a case-by-case basis and do not create an obligation to provide the same exception for future orders.

13. How to Request a Return

To request a return, contact us at:

Email: sinigangstyle25@gmail.com
Subject: Return Request – [Order Number]

Please include your order number, the item(s) you would like to return, the reason for the return, and any requested photos.

Do not send an item back before your return has been approved and you have received return instructions.

14. Policy Changes

siniGang reserves the right to update or modify this Refund & Return Policy at any time. Changes will be posted on our website and will become effective on the date indicated above.

15. Contact Us

If you have questions about this policy or your order, please contact us:

siniGang
Email: sinigangstyle25@gmail.com
Website: www.sinigangstyle.com

By placing an order with siniGang, you acknowledge that you have read and agreed to this Refund & Return Policy.